Successful Companies Invest In Their Employees
"People really are our most important resource, and people who don't realize that and choose not to live that way, choose not to lead that way, are paying a price for that in many of our companies, many of our organizations. " – Chesley Sullenberger, the pilot responsible for the ‘Miracle on the Hudson’
Assess employees frequently
Generally test employees on Aptitude skills to identify quick learners
Test employees on their knowledge related to their job performance (e.g.)A bank asking all tellers to take frequent exams to test their knowledge of banking regulations and practices.
Assess soft skills by asking employees to give a speech on how they would handle a specific scenario (i.e.) A customer care employee is asked how they would handle the case of an irate customer who is angry that the Servers are down. Audio recording is captured using microphone and submitted with answer.
Test employees on general awareness of industry trends. Give a business case and ask employees to submit a presentation explaining how they would solve that case.
Tailor training programs to meet employee needs
Focus on offering training programs that identify critical weaknesses that have been identified through employee assessments
Measure impact of the training program by assessing employees before and after the training sessions
