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ONLINE RECRUITMENT PLATFORM FOR CUSTOMER CARE SERVICE DESK


Screen Candidates for Spoken English skills using Online Tests for Customer Care/ Call Center/ BPO roles

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Sample Test
Arithmetic Aptitude

Interested in hiring candidates with good communication skills?

  • Suppose you are interested in hiring candidates with good communication skills for Call Center/ Customer Care/ BPO/ Service Desk roles. You post Job Descriptions on various online job portals and also partner with Candidate Sourcing Vendors. As a result, you end up with a pool of candidates interested in your job opening
  • What you have: 250 CVs from interested candidates.
  • What you don’t have: The time or the resources to conduct 250 interviews.
  • CV based filtering is extremely ad-hoc and often results in errors.
    • Candidates with in-depth knowledge on Mobile App Development can be ignored because their academics are not good or their CV is not well formatted
    • Candidates with good grades and neat CVs are often selected for interviews, even though they don’t have the relevant Software Technical Skills you are looking for.
  • Pouring over CVs from hundreds of candidates is also a painful, time-consuming activity

Our Recruitment Testing Philosophy

Our Recruitment Testing Philosophy is simple: “Align the recruitment tests for a role with the actual duties that a candidate must fulfill on a daily basis, if hired for that role.?

We believe that this alignment will help Recruiters maximize their Interview Hit Rate and reduce Cost per Hire

Logical Reasoning
Data Interpretation And Analytical Skills

Our Recommendation:

Ask all interested candidates to take the Customer Care Screening Test hosted by CodeGround Recruitment Testing Platform. [Link to Sample test]

  • You can ask MCQs on Aptitude and English (Grammar/ Vocabulary/ Reading/Listening Comprehension)
  • You can ask the candidate to verbally record his/ her answer for personal interview questions, such as, “Describe how your past experience is relevant for this role,? “What are your strengths and weaknesses,? “Where do you see yourself 5 years from now.? Such questions also evaluate the candidate’s spoken English Skills
  • You can present scenarios or Group Discussion cases and ask the candidate to verbally record their answer to such questions. (see illustration)
  • You can evaluate written English Skills by asking the candidate to write a few paragraphs on a given topic

Illustration – Customer Care Scenario

You are working as a Teller in a Bank. One of the customers wants to check the amount owed for preclosure for a mortgage loan. Unfortunately, due to technical issues, the preclosure calculation application is not working. There is nothing you can do to help this customer at the moment. You don't have any information on when this technical issue will be fixed.

The customer is becoming irate and is holding up the line. What will you say to this customer?

Arithmetic Aptitude
CodeGround Online Tests are auto-evaluated resulting in significant cost savings

Greater Test participation

Candidates can take tests from the comfort of their homes, resulting in greater test participation

CodeGround has tie-ups with hundreds of Engineering Campuses across India.We will forward test links for job openings to Campus Placement Authorities who will circulate it among student body, ensuring high test participation

Question Pooling

Improve your Interview Hit Rate

Interview only the candidates who have:

  • Demonstrated Interest in your Job Opening by taking the online test
  • Demonstrated Competence by doing well in that test

CHEATING PREVENTION

The platform provides capabilities to conduct all online assessments in a fair manner.

Webcam Monitoring prevents cheating and impersonation

WebCam Monitoring

The candidate is monitored via webcam to ensure that there is no impersonation and that the candidate does not communicate with others in person or using mobile during the test.

Window Proctoring

The test window is proctored. If the candidate navigates away from the test window (for instance, to use google search), multiple warnings are given. If the warnings are ignored, the test is ended immediately and a red flag is raised in the report.

Window Proctoring locks the test window and prevents candidates from switching to other browsers (chat, search etc) during tests
Copy Detection is applicable for coding submissions. We ensure that code submissions from two different candidates are not very similar

Copy Detection

When code submissions by any two candidates are too similar (>85% similarity), a red flag is raised indicating possible code plagiarism.

Random Pooling

Each candidate taking the test can be given a smaller set of questions that are randomly selected from a large pool of questions.

Questions for each candidate are randomly selected from a large pool of questions

CODEGROUND ONLINE ASSESSMENTS ARE USED WORLDWIDE

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